What are the responsibilities and job description for the Project Coordinator II (Contingent) position at Amazon?
This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other stakeholders.
Primary Objectives
- Work intimately with team members and coordinate the entire lifecycle of their projects
- Provide stellar customer satisfaction at all times
- Partnering with system owners to ensure proper enrollment in data minimization
- Working internally with other stakeholders to ensure that a quality product is delivered in a timely manner
- Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
- Ability to multi-task & prioritize, with strong organizational and follow-up skills
- Excellent oral and written communication skills
- Meeting all performance and quality metrics
- Initiating process improvement projects within the department and driving them through to completion
1. Basic Qualifications
- Bachelor's degree
- 2 years customer service experience
- Experience working with high-volume processes
- Working knowledge of Microsoft Office Applications
- Authorized to work in the US without sponsorship
2. Preferred Qualifications
- Knowledge of GDPR, other Privacy Regulations, and/or data minimization principles
- CIPP Certifications
- Aptitude to quickly learn new systems and software
Salary : $48,200 - $61,000
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