What are the responsibilities and job description for the Senior Product Manager, Technical, ASBX - Operator Tools position at Amazon?
DESCRIPTION
Operator Tools empowers Amazon's software builders to safely and reliably operate their services in production by providing them with tools that enforce change safety and enable operational insights with minimal friction. Our customers rely on us to understand the impact of changes they make to their services and underlying infrastructure, regardless of the scale of their deployment.
A software builder becomes an operator when taken away from building and deploying code. Specifically, this includes on-call and incident response, retrospectives, remediation plans, taking corrective actions, setting up metrics and monitoring, operational readiness verification, and application safety and security reviews and improvements. Because of the business-critical nature of these actions, engineering teams are looking for ways to streamline these processes without causing more operational load. Our builders want to operate their services with minimal interruption and friction, and to avoid needless complexity and distraction. This enables them to do more of what they love: build for their team’s customers.
We are looking for a seasoned product manager to help shape the operational experience to provide a streamlined, integrated, and safe experience that benefits all of Amazon and reduces operational overhead for our builders. You will work on the product strategy for creating this operator experience that measurably improves software builders’ experience at Amazon.
Key job responsibilities
The variability of operational responsibilities at Amazon means you will need to understand the landscape and challenges that face our software builders when they assume the role of an operator.
* You will work cross-functionally with engineers, other product managers, program managers, and senior leaders. The team is at the center of Amazon-wide initiatives that limits human access to infrastructure and ensures safe changes to production systems.
* Lead execution of the product strategy with a high-level of discipline and engagement with the development teams.
* Drive adoption growth of rolled out solutions, assess open opportunities to reduce operator toil.
* Work with the team that shapes these programs to create a low friction operational experience.
* You will partner closely with the Amazon Software Builder Experience (ASBX) User Experience team of UX researchers and designers to understand the customer journey to design products and features that power the experiences.
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.
About the team
We empower Amazon's software builders to safely and reliably operate their services in production by providing them with tools that enforce change safety and enable operational insights with minimal friction. We aim to provide our customers with efficient mechanisms to perform critical operational functions so that they can get back to building products that delight their customers.
What do we mean by "the best software builder experience in the world"? It means that Amazon is the best place in the world for software builders to build great things for customers. Software builders and builder leaders know it from the insights they see—and feel it in the experience of their everyday work. Others in the industry know it—and want to come to Amazon to experience it.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 5 years of product management, or relevant experience in software-or technology-focused businesses
PREFERRED QUALIFICATIONS
- Subject matter expertise in developer experience, builder experience, developer tools, or similar domains
- Proven track record of taking ownership and driving results
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.
- Demonstrated ability to formulate data driven decisions that lead to results
- Demonstrated ability to conceptualize, manage, and prioritize multiple products and projects
- Exceptional interpersonal and communication skills and ability to navigate a complex and unstructured cross-functional environment
- Strong writing and speaking skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $136,100 - $235,200
