Senior Program Manager, Brand Experience and Excellence

Description

The Brand Experience and Excellence organization creates, builds and leads innovation for brand owners in the Amazon store worldwide. The Customer Acquisition and Loyalty team in this organization focuses on helping Brands engage Customers on and off Amazon, develop a winning strategy for Brands to leverage social media to build stronger brands, and launch great products that resonate with Customers and achieve success.

In this role, the successful candidate will own the Selling Partner adoption strategy, productivity metrics, and defect reduction efforts for a portfolio of products. They must be able to work strategically to collect, distill and prioritize user needs and advocate on behalf of selling partners using data analysis. They will be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment.

Key job responsibilities

Operate autonomously to build, develop and manage the adoption strategy of a suite of products,

Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals,

Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives,

Partner closely with other program/product managers, tech leads and internal stakeholders to deliver on your roadmap,

Drive alignment with senior leaders and key cross-functional partners,

Make prioritization and trade-off decisions balancing customer experience, Brand experience, and business value,

Implement mechanisms to drive efficiency and automation of internal processes.

Basic Qualifications

• 5 years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  
  

Preferred Qualifications

• 2 years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2899051