What are the responsibilities and job description for the Sr. Program Manager, Growth, Amazon Business Payments position at Amazon?
DESCRIPTION
Are you passionate about creating financial services that empower businesses to engage with Amazon Business? Do you enjoy working across organizations and scaling programs? Come join us as at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Amazon Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.
We are seeking a customer-obsessed, results-oriented Sr. Program Manager to lead the Payment Success program for Pay by Invoice experience, supporting our largest and most strategic enterprise customers. This individual will be responsible for implementing and scaling operational processes across multiple stakeholder groups to reduce payment defects, streamline business operations, and scale procure-to-pay payment best practices leveraging a team of Payment Success Account Managers. The ideal candidate will combine strong program management skills, deep operational excellence, experience developing business-critical KPIs, and a proven track record of leading continuous improvement and automation initiatives. You will collaborate cross-functionally with Finance, Product, Sales, and Customer Support teams to identify root causes of payment issues, launch new operational processes, and deliver a frictionless payment experience to our customers while driving measurable improvements in key performance metrics.
Needed Skills and Abilities
Influencer: proven ability to identify opportunities and influence organizations to gain support and overcome resistance with data-driven insights and persuasion, particularly in complex payment operations environments.
Leader: Demonstrated experience leading partner teams across payment and operational initiatives through trust, good judgment, and data-based decision making.
Doer: Proven ability to successfully deliver end-to-end program initiatives, from concept through implementation, with a track record of overcoming obstacles to achieve measurable results.
Communicator: Strong capability to present to executives, communicate requirements clearly across business and technology teams, and create well-reasoned, data-driven proposals.
Problem Solver: Exceptional analytical and problem-solving abilities to address complex payment challenges and develop scalable solutions for defect reduction.
Key job responsibilities
• Own the end-to-end payment success program strategy and execution for Amazon Pay-by-Invoice for Enterprise Amazon Business Customers, focusing on reducing payment defects and improving payment health.
• Develop and maintain scalable portfolio management processes and tools to help Payment Success Account Managers execute defect reduction and payment health strategies.
• Define and implement standard operating procedures (SOPs) and best practices the improve the customer experience.
• Develop and drive key payment success KPIs and metrics, including implementation of enhanced payment health scoring models.
• Lead continuous improvement initiatives to automate workflows and eliminate inefficiencies.
• Oversee the transition of operational support workstreams to optimize payment success impact at scale.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
PREFERRED QUALIFICATIONS
- 2 years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $104,100 - $185,000
