What are the responsibilities and job description for the Sr Supply Chain Manager, SWA, Shipper Experience Quality position at Amazon?
Description
Are you interested in leading the future of e-commerce? Do you want to drive strategy for the next multi-billion dollar initiative? Our team is revolutionizing global customer interactions and building innovative solutions to solve the most complex transportation challenges facing not just Amazon, but the entire industry. This senior leadership role will develop and execute strategic initiatives to transform operational excellence and deliver world-class customer experiences at scale.
Who are we? It's no secret that Amazon relies on our people, process and technology to deliver millions of packages every day to its customers – on time, with low cost. We build the complex operational processes and software solutions that work across our vendors, warehouses and carriers to optimize the time & cost of getting packages delivered. Our products and services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. We are a fast-growing business and our journey has only started. Our mission is to build the most efficient and optimal transportation system on the planet.
Key job responsibilities
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103,900/year in our lowest geographic market up to $181,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2926168
Are you interested in leading the future of e-commerce? Do you want to drive strategy for the next multi-billion dollar initiative? Our team is revolutionizing global customer interactions and building innovative solutions to solve the most complex transportation challenges facing not just Amazon, but the entire industry. This senior leadership role will develop and execute strategic initiatives to transform operational excellence and deliver world-class customer experiences at scale.
Who are we? It's no secret that Amazon relies on our people, process and technology to deliver millions of packages every day to its customers – on time, with low cost. We build the complex operational processes and software solutions that work across our vendors, warehouses and carriers to optimize the time & cost of getting packages delivered. Our products and services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. We are a fast-growing business and our journey has only started. Our mission is to build the most efficient and optimal transportation system on the planet.
Key job responsibilities
- Analyzing pain points that impact the shipper experience, focusing on root causes and operational barriers.
- Managing a backlog of programs and coordinating prioritization with internal and external project owners.
- Working with technology teams and product managers to develop new tools and systems to improve the shipper experience and support the growth of the business.
- Partner with operations teams to foster a culture of innovation and continuous improvement within SWA operations on behalf of the shipper experience.
- Spearheading new initiatives that enable growth, enhance our processes, and lower costs for our customers.
- Lead cross-functional initiatives across multiple business units to deliver complex technical and operational solutions.
- Building new tools and metrics that help streamline daily operations.
- Ability to travel up to 20% each quarter
- Bachelor's degree
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience implementing repeatable processes and driving automation or standardization
- Experience leading process improvements
- 3 years of working cross functionally with tech and non-tech teams experience
- Excellent project management abilities and experience leading cross-functional teams
- Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) to support decision-making and process evaluation
- Knowledge of lean principles and continuous improvement methodologies
- Master's degree in relevant field
- Experience with Amazon's operational processes, particularly in AMZL or similar programs
- Familiarity with both warehouse operations and transportation logistics
- Experience in change management and process implementation at scale across diverse operational environments
- SQL and other data expertise preferred
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103,900/year in our lowest geographic market up to $181,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2926168
Salary : $103,900 - $181,400
