Sr. Technical Program Manager, Ops Tech Solutions

Description

Working at Amazon is working at scale. Can you work with stakeholders to build solutions that support fleets of hundreds of thousands of connected devices and an ever-changing list of use cases? Can you simplify complex deployments and use your technical know-how to enable agility and speed? If so, the Network Deployment and Decommissioning team may be right for you. We are looking for a talented and experienced Technical Program Manager who is excited to lead large cross-organizational projects and initiatives. In this role, you will work hands-on with engineering, leadership and Product Management teams to deliver results while fostering input and participation from all levels of the organization. We value performance, simplicity, and scalability in our designs. As a team we actively brainstorm, analyze and work with our customers to build creative solutions to difficult problems.

You should be excited about learning every day and delighting customers by solving problems that impact order fulfillment. You are a natural leader who is comfortable analyzing a wealth of data, interfacing with end-users and driving large, complex technical solutions to customer problems.

Our mission is to support, deploy and improve the systems and platforms that set the global standard for performance, availability, security, and cost, enabling Fulfillment and Logistic operations to deliver customer orders on time, every time.

Key job responsibilities

• Manage and own complex global projects having enterprise wide impact.
• Collaborate with engineering teams to develop Network Infrastructure solutions.
• Drive proof of concepts, develop technical documents required for service deployment.
• Manage end to end of Bill of materials and change management.
• Establish the forward looking strategy and gain support for implementation.
• Conduct pre-project requirement gathering, scoping, project approval, planning, oversee delivery and verification of strategic goals.
• Develop gap analysis, functional specifications, project schedules and milestones.
• Work with stakeholders to identify resources, assemble project teams, and delegate responsibilities.
• Assess costs, benefits and risks, plus identify and respond to risks and high-priority issues rapidly and effectively through effective action and appropriate escalation.
• Balance business needs with technical and security requirements.
• Clearly communicate goals, responsibilities, issues and status to customers and senior managers.
• Lead and streamline the transition of IT Services in to production.
• Ensure changes are effectively released ensuring feedback mechanisms are established.
• Build effective relationships with stakeholder and service owners.
• Publish accurate and concise reports on time to maintain visibility and accountability.
  
  

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
  
  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

• 5 years of technical product or program management experience
• 7 years of working directly with engineering teams experience
• 3 years of software development experience
• 5 years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience developing and executing/delivering product and technical roadmaps
• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• Experience owning/driving roadmap strategy and definition
  
  

Preferred Qualifications

• 5 years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2740208