What are the responsibilities and job description for the DATA CENTER OPS SR MANAGER position at Dollar General?
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
Sr. Manager oversees the daily operations of multiple enterprise data centers. This role manages the Operator Services team, partners distribution center (DC) Facilities team members to manage DC server rooms, as well as being the key stakeholder for the enterprise Network Operations Center (NOC). The Sr. Manager is also responsible for the IT Disaster Recovery program in coordination with the company’s Business Continuity Planning team.
Qualifications
Duties & Responsibilities
• Responsible for all aspects of data center planning, environmental monitoring, and capacity planning for multiple enterprise data centers and distribution center server rooms. 25%
• Performs IT capacity planning by coordinating with the Applications Development and Infrastructure teams. 25%
• Manages Operator Services team, including employee performance management. 20%
• Provides oversight of enterprise production scheduling. 5%
• Provides coordination and planning for critical daily job processing. 5%x
• Serves as key stakeholder for the company’s enterprise Network Operations Center (NOC). 5%
• Involved in multiple key business strategic projects to provide support and input as needed. 5%
• Represents Operator Services and Data Center Operations as a key stakeholder of the enterprise Business Continuity Program. 5%
• Manages vendors and plans budgets for multiple cost center. 5%
Knowledge, Skills and Abilities (KSAs)
•Strong communication skills – both written and verbal
•Strong communications and organizational skills.
•Ability to multi-task effectively.
•Working knowledge of enterprise automated batch job scheduling.
•Working knowledge of various types of hardware Unix, IBM, Virtual Servers, Networking, and Storage.
•Working knowledge of IT Disaster Recovery/BCP methods and Colocation.
•Knowledge of data center industry-wide best practices.
Work Experience &/or Education
•Experience using and managing a Data Center Infrastructure Management (DCIM) tool.
•5 years of managerial experience with a team of six or more, including team building and performance management.
•5 years of experience in Operator Services.
•5 years of managerial experience of multiple enterprise data centers.
•ITIL certification required.
•College degree preferred.
