What are the responsibilities and job description for the System Engineering Manager - Salesforce Tech Stack, Kuiper Commercial Revenue Operations position at Amazon?
DESCRIPTION
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
As a Salesforce Systems Engineer Manager in Kuiper’s Commercial Revenue Operations you will lead a team of highly skilled engineers and architects to define, design, architect and implement solutions including offer to contract, order to activate and filed service on the Salesforce platform. In this role you will require expertise in architecting, designing, implementation and maintenance of solutions using technologies such as Salesforce Configure Price Quote (CPQ), Vlocity, Contract Lifecycle Management (CLM), Omniscript, Enterprise Sales Management (ESM), Order Management, Order Orchestration and APEX. You will work extensively with product managers, technical program managers, engineering managers and software engineers to define and develop technical solutions.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
- Lead a team of skilled Salesforce Engineers, Architects and Administrators in operating and optimizing a global tech stack
- Architect and maintain robust, scalable B2B ecommerce infrastructure
- Drive operational excellence through monitoring, automation, and continuous service improvement
- Oversee system reliability, capacity planning, and infrastructure lifecycle management
- Champion incident management and resolution processes across multiple technology stacks
- Lead implementation using technologies such as APEX, Salesforce CPQ, Vlocity, Omniscript, ESM, Order Management, Order Orchestration and APEX.
- Deploy solutions using technologies DevOps and enterprise security best practices.
- Troubleshooting and Maintenance: Monitor middleware performance, troubleshoot issues, and optimize configurations to maintain system efficiency and reliability.
- Collaboration and Leadership: Partner closely with cross-functional teams, providing technical leadership, guidance, and expertise to ensure successful integration projects.
- Oversee and Mentor entry level and mid-level engineers.
About the team
The Kuiper Commercial Revenue Operations (CRO) team is responsible for driving business strategy, product management, customer adoption, system development and operations for Kuiper's commercial business.
BASIC QUALIFICATIONS
- Bachelor's degree in Computer Science, Engineering, or related field
- 7 years of experience in systems engineering or operations
- 5 years of experience managing technical teams
- 2 years of experience and certification on Salesforce CPQ, Vlocity and ESM.
- 2 years of experience with APEX
- 2 years of experience with Order - 2
- Knowledge and experience of deploying solutions using deployment technologies such as Copado and Gearset
- Knowledge and expertise on operational excellence
PREFERRED QUALIFICATIONS
- Prior experience of implementing Salesforce communications.
- Prior experience of working in large scale implementation in the telecommunications domain.
- Certified Salesforce Technical Architect or Salesforce Application Architect
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $149,700/year in our lowest geographic market up to $258,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $149,700 - $258,800
