What are the responsibilities and job description for the US Benefits Specialist, Benefits Experience & Technology (BXT) position at Amazon?
DESCRIPTION
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon is seeking a Specialist to join our Benefits Operations Services Team. This role will work on specific compliance, policy related and benefits programs. They would be an integral part of the US Benefits Operations Team that bridges operational as well as work with technical partners on daily cyclical events, annual launches and program developments. As an individual contributor, strong analytical and project management skills are critical to this role. The ideal candidate will be able to work independently, but know when to pull in senior leadership, be an effective communicator, problem solver, have a desire to participate in change, and appreciate a dynamic environment with rapidly changing priorities. We are seeking someone who has worked within Human Resources and Benefits with a concentrated focus on compliance, policy management and be comfortable with data.
Key job responsibilities
- Data Analysis: Be comfortable in performing analysis on large amounts of reporting and data and interpret back to stakeholder team. (30% of role)
- Compliance Administration: Support Sr Benefits Compliance Specialist with monthly, quarterly and annual processes and reporting requirements. This may encompass creating, automating reporting and interpreting data. Collaborate with internal departments to resolve compliance issues and implement corrective actions. Maintain comprehensive documentation of compliance activities. (50% of role)
- Project Management: Support when needed with program management activities for concurrent and complex benefit program launches or changes by translating business needs into project plans. Assist with troubleshooting and bring issues to resolution. (10% of role)
- Continuous Improvement: Define and monitor benefits administration critical to quality (CTQs) metrics, perform root cause analysis on defects and implement remediation; own continuous improvement strategy. (10% of role)
BASIC QUALIFICATIONS
- 3 years of human resources experience
- Experience with HR processes and systems
- Bachelor's degree
- 1 years of relevant project and program management experience.
- An understanding of regulatory requirements in U.S. benefits compliance including but not limited to ERISA, HIPAA, COBRA, and ACA. and compliance best practices.
PREFERRED QUALIFICATIONS
- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- Strong analytical skills
- Highly organized, able to prioritize and work under pressure on a number of projects/initiatives at the same time in a rapidly growing environment
- Excellent written and verbal communications skills.
- Deep understanding and experience in delivering high levels of customer service.
- Strong data analysis skills; the ability to extract and synthesize data in order to make data-backed business decisions.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
