What are the responsibilities and job description for the Front Desk Agent and Night Auditor position at Ambassadors Inn & Suites?
Job Summary
We are seeking a motivated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks effectively in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using our booking system.
- Provide information about hotel services, local attractions, and assist with guest inquiries.
- Maintain an organized front desk area, including filing and data entry tasks as needed.
- Respond to phone calls with professionalism, utilizing strong phone etiquette to assist callers.
- Address guest complaints or concerns promptly and effectively to ensure customer satisfaction.
- Collaborate with other departments to fulfill guest requests and enhance their experience.
Requirements
- Previous experience in customer service or front desk operations is preferred.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Proficiency in data entry and administrative functions; familiarity with office software is a plus.
- Excellent communication skills, both verbal and written, to interact effectively with guests and staff.
- A positive attitude and a commitment to providing outstanding customer support.
- Ability to work flexible hours, including weekends and holidays as needed.
Join us as a Front Desk Agent where your contributions will play a vital role in creating memorable experiences for our guests!
Job Type: Part-time
Pay: $13.00 - $14.50 per hour
Expected hours: 25 – 35 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Virginia Beach, VA 23451 (Required)
Ability to Relocate:
- Virginia Beach, VA 23451: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15