What are the responsibilities and job description for the Client Service Representative position at Ambercare?

To apply via text, text 7854 to 334-518-4376

Position Summary : The Client Service Representative will conduct in-home visits at clients' homes to monitor and report on the quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Pay range : $27.00 / HR - $32.00 / HR

Hours : Full-Time Monday through Friday 8 : 00 am to 5 pm. Some field visits are after hours and on weekends.

At Addus we offer our team the best :

Medical, Dental and Vision Benefits
PTO Plan
Retirement Planning
Life Insurance
Employee discounts

E ssential Duties :

Monitor client's condition and performance of duties by Home Care Aides

Maintain all company and State specific program rules, regulations and standards

Conduct home visits to new clients to welcome and review the Welcome Packet

Observe and evaluate Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed

Prepare and complete accurate home visit and home safety evaluation reports as needed

Maintain schedule to assure timely completion of all assigned home visits

Ensures the appearance of the branch's open environment is professional : neat, clean, orderly and generally free of clutter.

Maintains a high degree of confidentiality at all times due to access to sensitive information.

Compliance with all Medicare, Medicaid, and HIPAA regulations and requirements

Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.

Abides by all regulations, policies, procedures, and standards.

Performs other duties as assigned.

Position Requirements & Competencies :

Must have high school diploma or equivalent.

Preferred additional education such as a diploma from an accredited vocational school or college.

Must have 2 years of recent experience working in a healthcare environment, preferably home care.

Understanding of basic medical terminology

Interpersonal, organizational and communication skills.

Computer skills including but not limited to MS Office, MS Excel and Scheduling program

Must be willing to travel (road warrior)

Must have reliable transportation, valid driver license, and state required insurance

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To apply via text, text 7526 to 334-518-4376

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We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities.

California applicants may be entitled to additional rights over their personal application. Prior to applying with Addus, please copy / paste the following in your browser to review our California privacy notice for employees and potential applicants :

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.

Salary : $27 - $32

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