What are the responsibilities and job description for the IT Help Desk Analyst position at Amberwell Health Hiawatha?
Provides technical support to end users. Installs and maintains the organizations client hardware and software. Troubleshoot problems and resolve them in a timely manner. Approach each help desk call in a professional manner, building relationships that promote information sharing rather than mutual frustration. Use communication skills to pull enough information from end users to determine specifically what's wrong and to explain what's needed or how to use systems in nontechnical terms.
Education
- High School or GED
Experience
- 3-5 years
Skills
- Organizational
- Verbal
- Interpersonal
- Customer Relations
- Analytical
- Grammar/Spelling
- Read/Comprehend written instructions
- Follow verbal instructions
- Computer
- Clerical
Mental and Emotional Requirements
- Manage stress appropriately
- Make decisions under pressure
- Manage anger/fear/hostility/violence of others appropriately
- Handle multiple priorities
- Work alone
Working Conditions
- Exposure to potential electric shock
- CRT (computer) monitor
Physical Requirements
- Sedentary work- Prolonged periods of sitting and exert up to 10 lbs. of force occasionally.
- Stand for 1 hour per day
- Sit for 6-7 hours per day
- Walk for 1 hour per day
- Perform repetitive tasks/motions
- Distinguish colors
- Hear alarms/telephone/tape recorder/normal speaking voice
- Have good manual dexterity
- Have good eye/hand/foot coordination
- Have clarity of vision: Mid (>20=-<20=)
