Operations Manager

We are currently seeking an Operations Manager to join our team. As Operations Manager, you will direct day to day operations to include: dispatch, health & safety, environmental compliance, project profitability tracking and budgeting, technical expertise, employee hiring, retention, training and advancement, and promote sales/marketing for the assigned territory. The Operations Manager’s will be accountable for ensuring customer responsiveness and customer satisfaction; achieved by providing high quality emergency response and industrial services, focused on our customer’s needs and safety. You will be responsible for maintaining a high standard of customer service through both customer interface and business operations.

BENEFITS:

We offer eligible employees a comprehensive benefits packaging including:

• Weekly Pay
• Competitive Wage
• Ongoing Opportunities for Growth, Development, and Career Advancement
• Domestic and International Transfer Opportunities
• Medical, Dental, Vision, and Life Insurance
• 401K with Company Match
• Paid Vacation
• Paid Sick/Personal Days
• Paid Holidays
• Employee Referral Bonus

KEY RESPONSIBILITIES:

Key responsibilities and functions may include, but are not limited to:

Operations:

• Drive change with a focus on safety (goal of zero accidents) and continual improvement.
• Develop, implement, and audit operational procedures for safe and efficient distribution of all service lines in compliance with safety and environmental guidelines.
• Meet with assigned Managers, as applicable to communicate customer requirements and review the daily job schedule; discuss priorities, changes, equipment availability, etc. to best meet the customer’s needs.
• Work with assigned Managers, as applicable to resolve customer complaints and service problems in a timely manner, while maintaining/improving customer satisfaction.
• Manage all aspects of waste management, tracking, profiling, manifesting and disposition.
• Manage all aspect of environmental compliance to include DEQ, EPA, DOT, DSHS, etc.
• Ensure all required paperwork and job sheets for prior days’ work performed is accurate and submitted to accounting for billing.
• Discuss and review planned or proposed work with the assigned Sales Representative and Regional Manager to ensure the necessary resources are available to meet budgetary goals and achieve customer satisfaction.
• Ensure employees are working complete the job/task in the best interest of safety, efficiency, and customer satisfaction.
• Ensure employees are complying with all company policies and procedures, including adherence to all safety rules or best practices, attendance, regulatory training, substance abuse, theft, willful or neglectful damage to company equipment, uniforms, and all company rules and regulations.
• Interview potential new hire candidates, assign duties, evaluate employee performance, perform evaluations, resolve personnel issues, motivate and train staff to assure efficiency, continued growth and professional development.
• Recognize market changes resulting from environmental, economic, or competitive conditions and develop sales strategies to mitigate such changes.
• Participate in weekly operation and safety conference calls, as scheduled.
• Regularly communicate with Regional Operation’s Manager, Sales, and Corporate Management regarding the current status of overall customer relations and opportunities.
• Support and assist management in any other functions as may be deemed important and necessary for successful location or division operation.
• Branch equipment maintenance and readiness.
• Other work-related duties will be assigned by Employer from time to time.

Sales/Customer Relations:

• Develop and maintain strong customer relations by responding to customer needs.
• Effectively and professionally communicate with customer to ensure job/tasks are performed in the desired manner.
• Daily review of job sheets for services performed the prior day. Verify labor, equipment including ancillary items, ensure that PPE/Supplies are identified properly. Document all subcontractor costs, transportation, waste disposal and rental equipment on job sheets, as applicable to ensure accurate invoicing.
• Effectively resolve customer complaints and/or service problems in a timely manner.
• Ensure regular communication with Department Managers to get feedback and inquire about new opportunities, outages, etc.

Essential Skills/Qualifications

• Minimum of 5 years in the Environmental and/or Industrial Services industry
• Bachelor’s Degree a plus, a minimum of 3 years managerial experience
• Minimum 3 years of safety and government compliance
• Thorough knowledge of RCRA waste disposal regulations, hazardous and non-hazardous waste profiling
• Strong Customer Service Orientation
• Excellent Project Management skills
• Excellent Oral and Written Communications