What are the responsibilities and job description for the Ecommerce Customer Support position at Ambrave Corp?
Ecommerce Customer Support
Specific Duties:
- Providing Tier 1 (basic) customer service to our current and potential customers. This would include answering phone calls, answering/responding to voicemails, and responding to/communicating with our customers through our customer service system (Zendesk).
- Processing customer orders over the phone as needed.
- Ensure all customers get provided with Tier 1 support within 24 hrs and escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 team.
- Maintaining a safe and clean work environment.
- Participate in company meetings as needed.
Qualification Requirements:
- High School diploma or equivalent
- Basic customer service experience is preferred but not required
- Excellent communication skills are a must as you will be speaking directly with customers
- Good organizational, time management, problem-solving, mathematical, and multitasking skills are also a must
- Having the ability to work in a team
- Being a dependable and responsible person
- Data entry and general computer skills
- Being able to work independently
- Taking initiative within assigned areas of responsibility and in general
Physical Demands and Abilities:
- Must be able to work at a computer desk for up to 8 hours.
Starting Benefits:
- Paid lunch breaks
- Flexibility and great work environment
- Accrual of sick time off up to five days
Benefits after 75 days of employment:
- Optional Health and Dental Insurance
- Performance based pay rise
- Eligibility for paid time off
Benefits after 6 months of employment:
- Eligibility for 401(k) with employer matching
Benefits after 1 year of employment (or sooner based on performance):
- Performance bonus or pay rise
- At least ten (10) days paid vacation
Every 5 years of employment:
- Additional 5 days paid vacation
Job Type: Full-time
Pay: $45,000 - $55,000 annual salary
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- Dental insurance
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $45,000 - $55,000
