What are the responsibilities and job description for the Admissions Closer position at Ambrosia Treatment Centers?
Job description
Job Description
The Admissions Closer plays a vital role in supporting individuals seeking treatment by facilitating a seamless admissions process. This role is responsible for conducting initial client assessments, verifying eligibility, documenting detailed records,
and collaborating with internal teams to ensure that clients are successfully connected to the appropriate care. The Admissions Closer serves as the first point of contact for clients and their families, offering compassionate guidance during a critical time in their journey toward recovery.
SCHEDULE: We are looking for all shifts 7 days a week.
KEY RESPONSIBILITIES
Client Assessment and Screening
- Conduct thorough assessments to evaluate clients' eligibility for treatment.
- Gather detailed information about clients' substance use history, mental health, and treatment needs. -Accurately document assessment results and relevant details in Salesforce.
Referrals and Collaboration
- Forward referrals to the Business Development team promptly with all required details.
- Collaborate with Business Development to address any additional information requests.
Pre-Admission Assessments (PAA)
- Complete comprehensive PAAs in Salesforce to determine clients' fit for the program.
- Ensure all required information is included and accurate for the admissions review process.
Documentation Management
- Maintain organized and precise client records in Salesforce.
- Update client information promptly to reflect changes in status or new details.
- Ensure all data is accessible and structured for internal use.
Call Logging and Follow-Up
- Log all client interactions, including calls, in Salesforce in a prescribed frequency.
- Use CTM to ensure all calls are recorded for quality and compliance.
- Follow up on any unresolved inquiries or pending items to provide a smooth admissions experience.
- Attendance and participation in monthly Training Sessions for Improved results
Verification Of Benefits (VOB)
- Collect and document insurance information during the initial client call.
- Use VerifyTx to confirm insurance eligibility and coverage.
- Submit accurate and timely VOB requests to ensure insurance approval for treatment.
QUALIFICATIONS
- At least 5 years of recent experience in healthcare, behavioral health, or admissions is preferred.
- Proficiency in using CRM systems such as Salesforce.
- Familiarity with insurance verification systems (e.g., VerifyTx) is a plus.
- Strong organizational skills with attention to detail.
- Excellent communication and interpersonal skills.
- Compassionate and empathetic approach to client interactions.
COMPETENCIES
- Ability to multitask and prioritize in a fast-paced environment while maintaining a pleasant, helpful demeanor.
- Collaborative mindset for working with cross-functional teams.
- High level of accuracy in data entry and record-keeping.
- Strong problem-solving skills with a client-first mentality.
- Results driven, able to work under pressure, meeting daily, weekly and monthly goals.
Salary: Highly competitive benefits based on experience.
Benefits we Offer: Medical, Dental, Vision, Life, PTO, 401(k), and HSA.
