What are the responsibilities and job description for the Customer Service Associate position at Amco Auto Parts?
We are seeking a highly motivated and customer-focused Customer Service Associate to join our dynamic team in the automotive e-commerce industry. The ideal candidate will be passionate about delivering exceptional service, resolving customer inquiries efficiently, and ensuring a seamless online shopping experience. This role involves engaging with customers through various channels, providing support for automotive products, and contributing to our company's reputation for excellence.
Key Responsibilities:
- Customer Support:
- Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
- Assist customers with product selection, order placement, shipping updates, and returns/exchanges.
- Troubleshoot issues related to orders, payments, and website navigation.
- Product Knowledge:
- Develop a thorough understanding of the automotive product catalog and services offered.
- Provide accurate information and recommendations tailored to customers’ needs.
- Problem Resolution:
- Handle complaints and difficult situations with patience and professionalism.
- Collaborate with internal teams (e.g., logistics, sales, and technical support) to resolve complex issues effectively.
- Customer Retention:
- Foster positive customer relationships to encourage repeat business and brand loyalty.
- Identify opportunities to upsell or cross-sell products that align with customer requirements.
- Documentation:
- Maintain accurate records of customer interactions, inquiries, and resolutions.
- Prepare reports on common customer issues and suggest process improvements.
Qualifications:
- Experience:
- Previous experience in customer service, preferably in e-commerce or the automotive industry.
- Skills:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with CRM software, e-commerce platforms, and basic computer applications.
- Education:
- High school diploma or equivalent required; additional education in business or automotive fields is a plus.
Preferred Attributes:
- A genuine interest in cars and automotive products.
- Experience with online marketplaces or platforms.
- Bilingual abilities are a strong advantage.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth within a thriving e-commerce business.
- A supportive and inclusive work environment.
Join us and be part of a team that values innovation, customer satisfaction, and passion for the automotive industry!
How to Apply:
Interested candidates, please submit your resume and a brief cover letter outlining your relevant experience and enthusiasm for the role.
Job Types: Full-time, Part-time
Pay: $15.50 - $17.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Morning shift
Ability to Relocate:
- Paterson, NJ 07524: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17