What are the responsibilities and job description for the Customer Service Representative position at AMCO Proteins?
AMCO Proteins has an exciting opportunity for an organized, detailed oriented Customer Service Representative that possesses a high sense of urgency. This is an excellent opportunity for someone that enjoys building relationships with and providing high-end customer service to customers.
AMCO Proteins has been processing dairy proteins for over 60 years. Our service-oriented approach and quality focus has made us a leader in the food, beverage, and nutrition markets.
Position Summary
As a Customer Service Representative you will be responsible for building and maintaining strong, long-term relationships with customers. This role focuses on understanding customer needs, ensuring satisfaction, and driving customer retention. The CSR will be the primary point of contact for an existing book of business, managing their accounts, resolving issues, and ensuring high level customer service.
Essential Job Functions
- Responsible for the management and retention of assigned customer accounts.
- Develop and maintain strong relationships with customers via a touch point program as a means of proactively servicing and retaining the business.
- Review, enter, confirm, and release customer orders in accordance with company policies.
- Oversee order management to ensure on-time order fulfilment.
- Manage customer communications regarding shipments, delays, or other operational updates.
- Generate customer/order specific documents for both domestic and international shipments.
- Collaborate with internal teams (e.g., sales, finance, logistics) to ensure customer requirements are met and issues/inquiries are resolved in a timely fashion.
- Responsible for completing, maintaining, and providing monthly sales forecast.
- Manage the onboarding process for new customers.
- Support the Business Development Managers.
- Daily use of CRM and ERP systems for customer management.
