Demo

Technical Service Representative

Amcor
Amcor Salary
Des Moines, IA Full Time
POSTED ON 2/1/2025
AVAILABLE BEFORE 3/31/2025

We are global, we are impacting the lives of millions every day, we are making a difference!

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.


Will you be next to join our journey towards a more sustainable future?
At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com.

Job Description

To provide efficient and timely technical assistance to assigned customers in matter relating to their packaging equipment operations and to facilitate customer quality and packaging performance improvement.
Level I: Possess a mechanical and electrical technical aptitude with a basic understanding of packaging machines. Generally requires management support to handle intermediate to difficult issues.


WHAT YOU GET TO DO

  • Acts as a safety leader and puts safety first in all responsibilities.
  • Understands customer requirements relating to problems to products and equipment.
  • Services customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials.
  • Identifies machinery and packaging film/shrink bag problems and ensures that they are properly communicated to the appropriate staff representatives.
  • Maintains accurate and timely reports on work activities and time utilization.
  • Performs and completes package/shrink bag and machine audits on packaging machines.
  • Participates in field trials of new packaging materials.
  • Assists in the installation and start-up of all packaging equipment manufactured and sold by Amcor.
  • Provides input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or RE&D.
  • Responsible for scheduling own time and travel and determining priority of customer calls.
  • Works on special projects as assigned.
  • Establishes and maintains effective relations with customers, sales personnel and internal Amcor staff personnel.
  • Completes KMS reporting within 5 days, completes expense reports within a month of business trip and turns in weekly schedules within designated time frame.


WHAT WE VALUE

  • Customer Orientation – demonstrated concern for satisfying one’s external and/or internal customers
  • Building Collaborative Relationships – the ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.
  • Initiative – identifying what needs to be done and doing it before being asked to or required by the situation
  • Technical Expertise – depth of knowledge and skill in a technical area
  • Results Orientation – continuously delivers and executes on tasks in order to ensure compliance within established guidelines
  • Attention to Communication – ensuring that information is passed on to others who should be kept informed; both oral and written communication is clear and concise


WHAT WE WANT FROM YOU

  • Education: Technical Degree
  • Experience: 1-2 years experience in food packaging industry (material & machinery)
  • Willing to travel 60% or more and holds a valid driver’s license

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

  • Our people are engaged and developing as part of a high-performing Amcor team
  • Our customers grow and prosper from Amcor’s quality, service, and innovation
  • Our investors benefit from Amcor’s consistent growth and superior returns
  • The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

Compensation

The starting salary for this position is expected to be between $62,400 to $78,000; however, base pay offered may vary within the full salary range $62,400 to $93,600 depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor’s Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

  • Medical, dental and vision plans
  • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
  • Company-paid holidays starting at 9 days per year and may be slightly higher by location
  • Wellbeing program & Employee Assistance Program
  • Health Savings Account/Flexible Spending Account
  • Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
  • Paid Parental Leave
  • Retirement Savings Plan with company match
  • Tuition Reimbursement (dependent upon approval)
  • Discretionary annual bonus program (initial eligibility dependent upon hire date)

Salary : $62,400 - $78,000

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