Service Coordinator

Job Description:

We are seeking a highly skilled and experienced Service Coordinator to support mechanical shop and field activities for our Engineering and Services Division. In this role, you will support the activities of a team of technicians and mechanics, ensuring the timely and efficient completion of projects, repairs and maintenance tasks. Key responsibilities include assisting the scope development for shop and field work orders, the preparation of job dockets, tracking the work against schedules, parts procurement, and fostering strong client relationships. The Service Coordinator position is critical to ensure the reliability and performance of our equipment fleet, contributing to the overall success of the company.

Key Responsibilities:

I. Assistance to Leads and Crew. Job Scopes and Estimates

• Support daily activities, workload, and priority scheduling of Shop, Field, Yard, and other support teams. The service coordinator will assist two leads and the shop/field crew.
• In cooperation with the leads and crew, develop the scope of work for projects/repairs, to include list of tasks with time and parts required.
• Prepare labor/parts estimates for quoted projects/repairs and damages to rental equipment.
• Coordinate timely and accurate completion of documentation based on service reports, daily field reports, expenses, timecards and billing needed for client invoicing.
• Archive complete project/repair documentation, including service reports, daily work summaries, expenses, timecards and billings

II. Parts Procurement and Job Tracking:

• Provide inside sales with lists of needed parts so they can proceed with checking inventory or those parts or procure them as necessary, track order and replenish inventory as required.

• Monitor WO list and track work schedules to help the crew ensure timely completion of projects/repairs and maintenance tasks.
• Ensure necessary labor, materials and/or support costs are captured daily and compiled into actual costs-to-date. Compare with original budgets for accurate forecasts and appropriate decision-making by leads and managers.

III. Client Communication (Internal & External)

• Communicate with Customers to confirm cost and time estimates and obtain approval on projects/repairs. Update Customers on evolving scope and costs and seek additional approvals as necessary as the job progresses.
• Seek clarifications when customer expectations or scope are unclear.
• Provide regular equipment status and timeline updates to Customers, all the way to completion and pick-up/shipment.
• Communicate with internal departments regarding equipment and job status. Work closely with leads and other supervisors to ensure the best workflow among departments.
• Establish a network of outside vendors (outsourced work) to assist with shop/filed projects and equipment repairs.

Proficiency Requirements:

• High School Diploma or equivalent
• Proven experience (3 years) in a service support role
• Exceptional organizational and time-management skills
• General knowledge of tools and equipment, and application of each
• Tenacious ability to track down information and source appropriately
• Solid negotiation skills
• Proficient in Microsoft Office products as well as Outlook, and the use of other computer applications
• Results-oriented, with a strong attention to detail/follow-up
• Must always display a professional demeanor, while maintaining creditability and trustworthiness amongst both internal and external Customers
• Excellent communication and interpersonal skills, with a strong Customer Service focus

What we provide:

In return, we invest in our associates through career development, continued training, advancement opportunities, job stability and competitive compensation and benefit package including:

• Employee Development
• Medical: PPO & HDP HSA or FSA
• Dental
• Vision
• 8 Paid Holidays
• PTO
• 401K Plan w/ 4% company match
• Company Paid Life & STD & LTD
• Employee Assistance Program (EAP)
• Supplemental Policies; Accident, AD&D, Critical Illness, Hospital Indemnity, Life

Who are we: AMECO is a full-service, global supplier of vehicles, construction equipment, tools, support services, and asset management solutions across multiple industries and government agencies. At AMECO, expertise is the commitment to provide the highest levels of knowledge and experience in all areas of the business, utilizing the company’s resources to provide the expertise Clients need.

We have a proven track record of delivering increased productivity, cost reduction, schedule certainty, and performance reliability on project sites and in operating facilities throughout North America. AMECO delivers expertise in managing significant work scopes related to construction indirect products and services for capital construction project owners, contractors, and government, as well as ongoing plant operation support with an emphasis on oil, gas, chemicals, mining, power, pharmaceutical/ biotech, general manufacturing, and infrastructure end markets.