What are the responsibilities and job description for the Member Service Representative position at Amer Technology, Inc?
Member Services Representative
3 months to hire
Sugar Land TX 77478
Pay Rate: $20-$25
7:30 am - 4:30 pm or 8:00 am - 4:30 pm
Job Details: Looking for candidate who has Teller experience. This position requires a candidate to work independently with little supervision.
The Member Services Representative serves as a liaison between the member and the credit union. In their position they will:
- provide account information by phone or in person, as well as information on the full range of credit union products and services
- Open accounts for members
- Solve member issues and professionally handle the member’s daily needs
- Provide credit union services in accordance with credit union procedures
- Maintain all member information in a secure manner
This position interacts with the public and requires a detail-oriented, service-oriented and friendly candidate.
Duties and Responsibilities:
- Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions.
- Respond to member requests, concerns and questions as they are presented i.e. email, phone calls, walk-ins, member relationship software, call center tickets, etc. in a professional and timely manner.
- Assist members with their plastic card related issues including mailing cards, if necessary.
- Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership.
- Promote credit union products and services based on member’s needs.
- Perform account maintenance on member accounts when requested, with proper documentation/authorization.
- Will act as a backup to the Teller Line.
- Promote and explain other credit union services as needed.
- Answer telephones; provide members with information as requested.
- Ensure propriety and confidentiality of members’ information.
- Ensure compliance with policies and procedures, rules and regulations including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Controls.
- Other duties as assigned.
Experience:
- Minimum 2 years of customer service with a financial institution required
- Previous cash handling experience required
Job Type: Full-time
Pay: $22.26 - $25.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
Experience:
- Senior teller: 5 years (Required)
- Teller: 5 years (Required)
- credit union: 2 years (Preferred)
Work Location: In person
Salary : $20 - $25
