Service desk / Assistant

Job Description:

• Entry Level position in the IT department
• Will be doing basic troubleshooting
• Answering calls and e-mails
• Work on special projects as needed.

Basic Troubleshooting Skills

• Key Requirement: The primary focus will be on basic troubleshooting. This suggests that Client is looking for someone who can handle initial technical issues, such as software or hardware problems, and assist with resolving simple IT-related issues.
• Desired Skills: Familiarity with common IT issues, understanding how to troubleshoot basic problems with computers, software, and network connectivity.

Strong Communication Skills

• Answering Calls and E-mails: The role involves direct communication with users or other departments, which indicates that strong communication and customer service skills are important. The IT technician will need to be able to explain solutions clearly and professionally, whether through phone calls, emails, or potentially face-to-face interactions.
• Desired Skills: Professionalism, clarity in communication, ability to manage multiple inquiries at once, patience, and a customer-service-oriented mindset.

Job Types: Full-time, Contract

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Help desk: 3 years (Required)
• Desktop support: 3 years (Required)
• technical troubleshooting: 3 years (Required)

Work Location: In person

Salary : $23 - $24