What are the responsibilities and job description for the Technical Support Analyst/Desktop Analyst (Baton Rouge, LA 70802 ) onsite role position at Amer Technology, Inc?
Job Title : End User Technical Support Analyst
Client : State of Louisiana - The Office of Technology Services (OTS)
RFR #/Job ID : SR-5225179
Pay rate :- $27/hr on W2 – no benefits will be provided on billable hrs.
On-site Work Location :- 1201 N. 3rd Street, Baton Rouge, LA 70802 (Multiple On-Site Facilities within a region, subject to change.)
Expected term for this Task Order: Start: July 1, 2025 to End: June 30, 2029
The Office of Technology Services (OTS) was established as a means of recognizing cost savings through the consolidation of State IT assets and resources. The creation of OTS consolidated a wide variety of existing hardware platforms, operating systems, database management systems, networks, third party software, and custom applications.
OTS leads the State’s technology procurement process in order to standardize technology over the entire organization, seek efficiencies of operations, maintenance, and scalability of new products introduced to the OTS suite of services which can eventually be offered to all in-scope agencies.
The scope of the proposed services will include the following:
- Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
- Active Directory Domain Services
- Windows Imaging and Driver Management
- User Profile analysis and migration
- Customer Service Skills
- Advanced troubleshooting with basic hardware and software components
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a case-by-case basis
Job Type: Contract
Pay: $20.00 - $27.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Application Question(s):
- Experience in deployments with Microsoft System Center Configuration Manager
- Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Are you located in Baton Rouge, LA 70802? This an onsite role
Work Location: In person
Salary : $20 - $27
