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End User Technical Support Analyst (Desktop Support)

Quantaleap
Baton Rouge, LA Full Time
POSTED ON 3/22/2025
AVAILABLE BEFORE 5/21/2025
Role : End User Technical Support Analyst (Desktop Support)
Location: Hybrid, Baton Rouge, Louisiana
Duration: Longterm
Job ID: SR-5225179

Scope:
  • Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
  • Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
  • Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.

Expertise and/or relevant experience in the following areas are mandatory:
  • Active Directory Domain Services
  • Windows Imaging and Driver Management
  • User Profile analysis and migration
  • Customer Service Skills
  • Advanced troubleshooting with basic hardware and software components

Expertise and/or relevant experience in the following areas are desirable but not mandatory:
  • Experience in deployments with Microsoft System Center Configuration Manager
  • Desktop and Mobile Device imaging and user transition
  • Third party software to be migrated and handled on a case-by-case basis

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