What are the responsibilities and job description for the Associate Digital Systems Support Specialist- Onsite position at Ameri100?
Job Details
Description:
Summary:
- Provide IS technical support and client support for plant IS systems
- Work under direction of Plant Digital System Support Specialist
- Support Corporate IS efforts involving computers and networking systems at the plant level such as IT hardware refreshing
- Provide IS support services to help users identify, evaluate, implement and maintain computer-based solutions to business problems
Ongoing responsibilities include hardware and software support for Windows PC s, printers, virtual environments, network infrastructure, time clocks, bar code systems, phone systems, and paging system.
Responsibilities:
IT systems: Provide on-site support for IT infrastructure. Help facilitate Windows desktop/laptop installation and maintenance.
OT systems: Support automation/controls software and licenses required on technician PCs, support VMs on user computers.
End User Support: Respond to plant user support needs related to PC software and hardware, printers, and plant applications. Respond to corporate IT Help Desk and work with plant DSS.
Top Three Technical Skills: proficiency in Windows environments and networking, understanding hardware refresh processes (PC s specifically), ability to efficiently troubleshoot client issues
Must Haves (i.e., years of experience?) Ideally Associates degree or equivalent in IT, Computer Science or related field.
Software Skills and Purpose (if applicable):
Industry Experience: Ideal 1-3 years experience in IT/OT support
What do you foresee as being the biggest challenge in this position? Large plant to support
Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:
- Must demonstrate the Hershey Values.
- Proficiency of the English language
- Work safely and follow all established plant policies and procedures
- Possess good time management
- Possess good math skills
- Follow directions and pay attention to details
- Ability to work independently and in group environment
- Possess good written/verbal communication skills
- Ability to handle multiple priorities
- Understand when to address issues and when to escalate
- Proficient understanding of PCs and printers
- Proficient understanding of Windows operating systems (PC and server)
- Understanding of virtual machine concepts
- Understanding of network communications
- Some knowledge of program languages and database concepts
