What are the responsibilities and job description for the Bilingual Call Center Agent (2nd Shift) position at America's Call Center?
Overview
We are looking for a bilingual, Spanish-speaking call center agent with a positive attitude and who enjoys helping people. The ideal candidate should be intelligent and empathetic with a desire to deliver exceptional customer service. The position is for 2nd shift (3pm-11pm) at a small, family-owned company that’s been in business for over 35 years. You’ll be working with a diverse staff in a cooperative atmosphere. This is an in-office position, not remote.
Responsibilities
- Handle dozens of calls per hour for a wide range of different companies.
- Take messages with accurate information and correct spelling.
- Dispatch messages according to client's preferences.
- Follow scripted call flows and carefully read all instructions.
- Assist callers with inquiries and issue resolution.
- Transcribe voice messages.
- Meet the efficiency goals for timely call handling.
Requirements and Skills
- Strong verbal communication skills, both verbal and written.
- Above-average reading comprehension skills.
- Basic computer skills including familiarity with Windows, email, and navigating websites.
- Ability to multi-task, switching between different applications and multiple computer screens.
- Comfortable typing and working at a computer all day
- Ability to empathize and demonstrate patience with difficult callers.
- Willingness to learn and take constructive feedback.
- Previous experience in customer service is preferred but not required.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
Work Location: In person
Salary : $18
