Bilingual Call Center Agent

Overview

Job Description

Looking for a call center representative with a positive attitude who enjoys helping people. The ideal candidate should be intelligent and empathetic with a desire to deliver exceptional customer service. The position is for 2nd shift (3pm-11pm) at a small, family-owned company that has been in business for over 35 years. You will be working with a diverse staff in a cooperative atmosphere.

Responsibilities

• Handle dozens of calls per hour for a wide range of different companies.
• Take messages with accurate information and correct spelling.
• Dispatch messages according to client's preferences.
• Follow scripted call flows and carefully read all instructions.
• Assist callers with inquiries and issue resolution.
• Transcribe voice messages.
• Utilize multiple programs to enter customer inquiries and work orders for different clients.
• Maintain good call control and a professional, courteous attitude.
• Meet the efficiency goals for timely call handling.
  
  

Requirements And Skills

• Strong verbal communication skills, both verbal and written.
• Above-average reading comprehension skills.
• Basic computer skills including familiarity with Windows, email, and navigating websites.
• Ability to multi-task, switching between different applications and multiple computer screens.
• Comfortable typing and working at a computer all day
• Ability to empathize and demonstrate patience with difficult callers.
• Willingness to learn and take constructive feedback.
• Previous experience in customer service is preferred, not required.