What are the responsibilities and job description for the Call Center Representative 1st Shift position at America's Call Center?
Overview
We are looking for a call center representative with a positive attitude who enjoys helping people. The ideal candidate should be intelligent and empathetic with a desire to deliver exceptional customer service. The position is for 1st shift (7am-3pm) at a small, family-owned company that’s been in business for over 35 years. You’ll be working with a diverse staff in a cooperative atmosphere.
Responsibilities include:
- Handle calls for a wide range of different companies.
- Take and deliver messages.
- Follow scripted call flows.
- Assist callers with inquiries and issue resolution.
- Utilize multiple programs to enter customer inquiries and work orders for different clients.
- Maintain good call control and a professional, courteous attitude.
- Meet the efficiency goals for timely call handling.
Job Type: Full-time
Pay: $16.50 - $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Language:
- Spanish (Preferred)
Ability to Commute:
- Jacksonville, FL 32256 (Required)
Work Location: In person
Salary : $17 - $18
