What are the responsibilities and job description for the IT Help Desk Support Specialist 1 position at America's Car-Mart?
Are you passionate about technology and enjoy solving problems? America’s CAR-MART, Inc. is looking for an Help Desk Support Specialist 1 to join our team! This is an exciting opportunity to develop your skills while supporting and maintaining critical infrastructure components that help drive our business.
Key Responsibilities:
With guidance and support, you’ll:
- Apply your knowledge in three or more of the following areas:
- PC setup and troubleshooting
- Networking
- Software deployment
- Security systems (alarms and DVRs)
- Shoretel phone systems
- IP phone technology
- Virtual Machine (VM) environments
- Participate in team projects to improve and enhance our systems.
- Ensure compliance with company policies, mission, vision, and ethical standards.
- Complete daily tasks efficiently to meet deadlines.
- Take on additional duties as assigned by your manager.
Qualifications:
- Associate’s degree (A.A.) or equivalent from a two-year college or technical school.
- Six months to one year of related experience and/or training.
- Equivalent combinations of education and experience are also welcome!
This is a full time position and comes with many benefits plus, a fun, team work environment. The ideal candidate needs to be self motivated, ability to follow directions and be dependable.
Benefits:
We value our associates and offer a competitive benefits package designed to support your health, financial security, and work-life balance. When you join us, you can look forward to:
- 401(k) Retirement Plan: Secure your future with access to our 401(k) program, including employer contributions
- Stock Purchase Plan: Purchase company stock at a discounted rate, making it easier to become an invested partner in the company’s success.
- Health Insurance: Comprehensive medical coverage to keep you and your family healthy.
- Dental & Vision Insurance: Care for your smile and vision needs.
- Life Insurance: Protect your loved ones with company-provided coverage.
- Disability Insurance: Financial support during unforeseen circumstances.
- Supplemental Benefits: Options for Critical Illness, Accident, and Hospital Indemnity coverage.
- Paid Time Off: Enjoy well-deserved rest and relaxation.
- Paid Holidays: Celebrate special days with your loved ones.
- Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through ENI, including counseling services, financial and legal consultations, health advocacy, work-life resources, and wellness programs.
Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable
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