What are the responsibilities and job description for the IT Support Specialist position at Emery Sapp & Sons, Inc.?
We are seeking an experienced and customer-focused IT Support Specialist to provide technical support to our employees at our Springdale, AR location. The IT Support Specialist will be responsible for resolving hardware and software issues, deploying new technology, and maintaining inventory.
Responsibilities
- Provide technical support to employees on hardware and software issues
- Resolve IT support requests in a timely and effective manner
- Deploy new hardware and software to employees
- Maintain inventory of hardware and software assets
- Develop and maintain technical documentation related to IT support operations
- Collaborate with other IT staff and departments to identify and address IT support needs and opportunities
- Stay up-to-date on emerging IT technologies and trends in the construction industry
- Other duties as assigned
Qualifications
- Associate's degree in computer science, information technology, or a related field
- 2 years of experience in IT support or a related field
- Ability to travel is required
- Strong understanding of hardware and software support operations
- Excellent problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Certifications such as CompTIA A , Microsoft Certified Desktop Support Technician, or HDI Desktop Support Technician are a plus
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
