What are the responsibilities and job description for the IT Operations - Support Specialist position at Aramark?
Job Description
Work ranges from conceptual to strategic and includes requirements gathering, project management, implementation, training, and support of IT systems and processes.
LifeWorks Restaurant Group , an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience—not a requirement—and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to the marketing of the final, branded product.
Learn more by visiting lifeworksrestaurantgroup.com. ”
Job Responsibilities
- Work with users to define and evaluate business needs, challenges, and inefficiencies that may be resolved through automated solutions.
- Measure impact / success and drive quality assurance and continuous improvement of selected solutions.
- Understand and be able to troubleshoot client IT infrastructure, including POS hardware, POS reporting systems, network / fiber connectivity, and routing.
- Partners with the WXG Technology team to identify contractual risks and minimize potential data privacy and security issues.
- Work closely with District Manager to ensure budgetary requirements are met.
- Perform periodic customer success reviews that confirm satisfaction, resolve issues, and expand service performance.
- Manage WXG technology leadership and Aramark legal approved vendor contracts to ensure service levels are met and business risk minimized; communicate any defects and coordinate testing and implementation of fixes.
- Develop content and lead functional and technical training classes as necessary or required.
Qualifications
Periodic travel may be required
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http : / / www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
