What are the responsibilities and job description for the IT Support Specialist - On Site position at Circle of Life Hospice?
Position Overview: This is an exceptional opportunity with a team and organization focused on a mission of compassionate care. We offer the ability for flexibility, work life balance, and meaningful work for a mission based organization. This is a Full Time position supporting multiple facilities in an on site and remote capacity. This position will manage projects, assist with strategic initiatives, and operating system, network, application software and devices (including computers, standard office equipment, telephone system equipment and mobile phones).
Skills/Experience Required: Demonstrated ability to work collaboratively with others with a compassionate approach to customer service. Must have specialized computer skills and ability to learn new ones. Ability to manage projects with deadlines and execute changes in a collaborative manner. Must have experience with operating systems, computer hardware, and network systems. Ability to provide technical training to end-users in the agency. Must be patient and sympathetic, and will often be required to help staff who may be frustrated with equipment they are trying to use. Requires excellent listening skills, with the ability to understand problems being described and know when to ask questions to clarify situations. Ability to process information and analyze data, abilities in deductive reasoning and oral and written expression; Ability to explain technical subjects to staff without technical expertise.
Work Conditions/Physical Requirements: Primarily works in an office environment, using computers on a daily basis, but may assist field staff, so will be outdoors or at other work locations as required. May sit for extended periods. May at times work on call and outside normal hours to respond to staff needs. Ability to walk, stand, push, pull, bend and lift up to 50 lbs.; must be able to read printed materials and a computer screen and communicate in person and over the telephone.
Examples of Specific Duties:
- Coordinate, research, and assist with developing IT initiatives including system upgrades, new programming, hardware upgrades etc.
- Assist with overseeing server and infrastructure upgrades and expansions.
- Assists IT Manager with maintaining data integrity and network security, including preventative maintenance and documentation.
- Assists with providing training and orientation to new and existing staff.
- Work closely with Electronic Medical Records team to ensure quality interface of network access and clinical documentation needs.
- Assists with the development of IT policies and procedures.
- Assists IT Manager with special projects and initiatives.
- Demonstrates compassion, empathy, and patience when interacting with patients, families, co-workers, and members of the public.
- Represents Circle of Life to the community in a positive manner.
- Demonstrates flexibility, versatility and a positive attitude in integrating additional duties.
- Performs other duties as assigned.
