What are the responsibilities and job description for the UX Researcher position at America's Car-Mart?
At America's Car-Mart, we are committed to delivering exceptional customer and associate experiences through innovative technology solutions. As a UX Researcher, you’ll play a vital role in shaping the future of our dealership operations by uncovering user needs and turning insights into actionable strategies.
What You’ll Do:
As our UX Researcher, you’ll be at the forefront of understanding and improving user experiences. Key responsibilities include:
- Designing and conducting user research, including interviews, observations, and usability testing.
- Analyzing qualitative and quantitative data to deliver actionable insights that guide technology investments.
- Creating and maintaining experience documentation, such as journey maps, service blueprints, and rapid prototypes.
- Presenting research findings and recommendations to stakeholders across the organization.
- Collaborating with technology teams to align solutions with user needs and validating designs through testing.
- Managing multiple research initiatives while maintaining rigorous methodologies.
- Synthesizing complex research data into clear insights that balance user needs with business goals.
Preferred Certifications and Requirements:
- UXPA (User Experience Professionals Association) Certification
- Google UX Design Certificate
- Human Factors UX Certification
What You Bring:
- A strong background in UX research and design with proven experience conducting various research methods.
- The ability to translate complex research findings into actionable insights that inform technology solutions.
- Experience creating detailed documentation and prototypes to visualize user experiences.
- Excellent communication skills to effectively share insights and drive change across the organization.
- A collaborative mindset with the ability to work across teams and manage multiple projects simultaneously.
This is a full time position and comes with many benefits plus, a fun, team work environment. The ideal candidate needs to be self motivated, ability to follow directions and be dependable.
Benefits:
We value our associates and offer a competitive benefits package designed to support your health, financial security, and work-life balance. When you join us, you can look forward to:
- 401(k) Retirement Plan: Secure your future with access to our 401(k) program, including employer contributions
- Stock Purchase Plan: Purchase company stock at a discounted rate, making it easier to become an invested partner in the company’s success.
- Health Insurance: Comprehensive medical coverage to keep you and your family healthy.
- Dental & Vision Insurance: Care for your smile and vision needs.
- Life Insurance: Protect your loved ones with company-provided coverage.
- Disability Insurance: Financial support during unforeseen circumstances.
- Supplemental Benefits: Options for Critical Illness, Accident, and Hospital Indemnity coverage.
- Paid Time Off: Enjoy well-deserved rest and relaxation.
- Paid Holidays: Celebrate special days with your loved ones.
- Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through ENI, including counseling services, financial and legal consultations, health advocacy, work-life resources, and wellness programs.
Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable
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