What are the responsibilities and job description for the Front Office Receptionist position at America's Community Council?
Job Details
Level: Entry
Job Location: Admin Office Troy - Troy, MI
Position Type: Full Time
Education Level: 2 Year Degree
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Day
Job Category: Admin - Clerical
Qualifications:
The Office Receptionist is responsible for creating a warm, responsive interaction between the facility and customers, meeting specific administrative needs of residents and families, and providing the full range of administrative support to our Management staff. This position requires tact, sensitivity, and professionalism due to the constant interaction with residents and families to guarantee their satisfaction.
Qualifications:
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
- Ability to work independently and as a team member
- Strong communication skills, both written and verbal
- Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, possess professional etiquette, and provide excellent customer service.
Responsibilities:
- Courteously greeting visitors and directing visitors appropriately.
- Answering calls and providing patient support with miscellaneous inquires, service related questions, other requests, etc
- Proven experience in a customer service role is also required, having demonstrated excellent customer service, organizational and communication skills
- You must have good judgment, problem solving and decision-making skills as well as be an organized record keeper
- Proficiency in computer skills to include the use of Microsoft Outlook, Word and Excel as well as the ability to learn new applications
- Backup support to the office manager.
- Filing and copying documents as needed.
- All other office duties as assigned by the Office Manager.
- Typing correspondence, written communication and reports from hard copy as needed.
Perks & Benefits:
- Guaranteed full-time pay – competitive salaries
- Full medical, dental, vision health benefits with low costs and deductibles
- Short-term and long-term disability insurance
- Generous paid time off (20 days a year)
- 14.5 paid holidays
- 403(b) Retirement Plan
- Bonus opportunities - employee referral
