What are the responsibilities and job description for the Client Care Coordinator position at America's Home Health Services?
Summary
As a Client Care Coordinator with AHHS, you will be instrumental in delivering high-quality home and community care services to clients. Reporting to the Home Care Manager, your role involves effective communication with clients and their families, ensuring their needs are met with compassion and professionalism. Your core skills in typing and computer proficiency will aid in maintaining accurate records and documentation. Additionally, your strong communication skills will facilitate collaboration with healthcare professionals, enhancing the overall care experience. Join our dedicated team to make a meaningful impact in the lives of those we serve.
Responsibilities
- Coordinate client care services by effectively communicating with clients, families, and healthcare providers.
- Manage scheduling and ensure timely delivery of home care services.
- Maintain accurate records and documentation using computer systems.
- Provide support and assistance in home and community care settings.
- Utilize strong typing and organizational skills to handle administrative tasks efficiently.
- Foster positive relationships with clients to enhance their overall care experience.
- Travel as needed to clients’ homes for assessments, visits, and to address concerns.
- Train caregivers and Direct Support Professionals (DSPs) on how to use Electronic Visit Verification (EVV) systems to achieve a 90% EVV compliance rate.
- Ensure DSP documentation is complete and compliant for all individuals with intellectual and developmental disabilities (IDD).
- Promptly attend to client needs and concerns when they call in, ensuring all conversations are documented in the AxisCare system.
- Provide exceptional customer service to referral sources, clients, caregivers, and all stakeholders, ensuring positive and productive relationships at all times.
- Answer phone calls in a positive, professional, and energetic manner.
- Ensure clients are staffed properly.
- Study and remain up-to-date on Chapter 51 and 611 OLTL Rules and Regulations and 55 ODP Regulations to ensure adherence to state and federal requirements.
- Complete weekly payroll by 5 PM on Mondays.
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AHHS is an EEO employer - we celebrate diversity and are committed to providing an inclusive working environment for all!
Job Type: Full-time
Pay: $30,000.00 - $48,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $30,000 - $48,000
