What are the responsibilities and job description for the Home Care Coordinator position at America's Home Health Services?
At America's Home Health Services, we have proudly been serving our community for over 17 years. As a family-owned business, we value compassion, dedication, and reliability in our team members. Our Home Care Coordinators play a vital role to our entire team & to our clients - ensuring they remain safe, comfortable, and happy in their homes.
This role is responsible for ensuring that home care visits are scheduled efficiently, ensuring that clients receive the care they need in a timely manner. The Home Care Coordinator will work closely with clients, caregivers, and clinical teams to provide optimal scheduling solutions while maintaining high standards of care.
Key Responsibilities:
- Client Scheduling: Coordinate and manage the daily schedules of caregivers, ensuring that client visits are appropriately staffed, and that the schedules align with both the client's needs and caregiver availability.
- Staff Coordination: Collaborate with caregivers to confirm their availability, communicate scheduling changes, and troubleshoot issues related to scheduling conflicts.
- Verifying Payroll: Ensuring that all caregivers are using EVV 100% of the time.
- Maintain Communication: Serve as the main point of contact for clients and caregivers regarding schedule updates, cancellations, and changes. Ensure that all parties are informed in a timely manner.
- Ensure Compliance: Ensure that schedules meet all regulatory and company standards, adhering to policies for patient care, worker compliance, and scheduling guidelines.
- Documentation and Record Keeping: Accurately document and maintain up-to-date records of scheduled appointments, client preferences, caregiver assignments, and any special requests or requirements.
- Problem-Solving: Address any issues or conflicts that arise with scheduling, including caregiver cancellations, client requests, and logistical challenges, ensuring minimal disruption to care services.
- Coordination with Marketing Team: Work with the marketing team to ensure any new referrals are communicated to the recruitment department.
- Customer Service: Provide excellent service to clients and their families, handling inquiries professionally and empathetically.
Skills that would make you successful in this position:
- Strong organizational skills
- Superb communication skills
- Ability to multi-task & work under pressure
- Time-management skills
America's Home Health Services is an EEO Employer.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
