ATM/Card Servicer

We are looking for a Part Time ATM/Card Servicer!

• Do you have experience replenishing and balancing ATM machines?
• Have you processed disputes?
• Have you verified cash advances?

If so, we invite you to consider a career at American 1 Credit Union.  Below are more details before you decide to apply:

• Location: onsite in Jackson, MI, and traveling to various Branches
• Position: Part Time ATM/Card Servicer 
• Hourly: $19.08
• Benefits start on day one: Health, Dental, Vision, Responsible Time Off
• All offers of employment are contingent upon background screens

The ATM Servicer is responsible for replenishing and balancing the credit union’s ATM machines and reporting the settlement data with consolidated electronic reporting. This position is also responsible for first-line support for ATM maintenance and repairs, with a quick, knowledgeable response to troubleshooting problems, efficient paper supply management, clearing currency jams, and other repairs. This position also supports Card Services Specialists with card processing functions.

Essential Job Functions:

• Focus on Purpose/Mission: Focused on the credit union's purpose and mission statement of creating financial wellness in our community through everyday banking.
• Attention to Detail: Record transaction information on a form or log and notify designated personnel of discrepancies. Remove money canisters from ATMs and replenish machine supplies, including receipt paper and cash.
• Focused: Tests machine functions and balances machine cash account. Performs ATM repairs as directed and is trained to complete them. Ensures safe operation and guidelines of company vehicle and mobile ATM unit. 
• Engagement and Collaboration: Professional and prompt interaction with outside support vendors and event partners. 
• Collaboration & Cross-Training: Support card services department with card processing functions and support team on ATM after-hour bag rotation.
• Trustworthy: Maintains confidentiality and integrity of all member accounts and employee confidentiality. Follow all credit union policies and procedures, including policies and procedures for customer identification and all BSA requirements.
• Diversity, Equity, and Inclusion: Committed to building and supporting a culture that is inclusive for all. 

Competencies Required:

• People-focused and Strong Communication: Empathetically seek understanding of what members and employees require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
• Achiever, Initiative, and Goal Driven: The employee drives for results and success, is committed to their job, sets high-performance standards, pursues aggressive goals, works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas. Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems.
• Focused, Decision Making and Problem-Solving: Has a strong sense of urgency about proactively solving problems and getting work done; gains support by collaborating effectively for ideas, proposals, projects, and solutions; takes the initiative; makes and/or facilitates decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.
• Engaged and Collaborative: The capacity to create an achievable vision for the future by engaging in and collaborating with the Card Services team, to foresee longer-term developments, to envision options (and their probable consequences), to select sound courses of action, to rise above the day-to-day detail, to challenge the status quo.
• Trustworthy, Reliability, and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential, including members, employees, and credit union information. Ensures core processes, policies, and procedures are followed.

Key Accountabilities: 

• ATM maintenance & support
• ATM, balancing and reporting
• Card Services team support
• Project and Event support

Requirements:

• A minimum education of high school diploma or GED.
• This position requires daily local branch area travel using a company-provided vehicle.
• Must be able to comfortably lift/handle 50lbs, kneel, & squat, and bend
• Must have a valid driver’s license
• Demonstrates ability to utilize Windows-based software (Word, Excel, etc.) 

The Ideal Candidate:

• Has previous situational awareness experience, completed training courses, or obtained certification. 
• Possesses attention to detail and organizational skills.
• Good driving record.
• Ability to maintain a strict standard of confidentiality.
• Ability to meet deadlines and perform under pressure.
• Able to multi-task. 
• Requires independent judgment. 

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.