What are the responsibilities and job description for the Hospitality Specialist position at American 35?
Job Description: Restaurant Host/Hostess
Location: Fiasco on Main, 109 E. Main St, Walla Walla
Position Type: Part Time
Job Description:
We are seeking a polished, professional, and hospitality-driven Host/Hostess to be the first point of contact for our guests. As the face of our restaurant, you will set the tone for the dining experience by providing a warm and gracious welcome, ensuring efficient seating, and maintaining a smooth flow of operations. Proficiency with OpenTable and a commitment to exceptional guest service are essential for this role.
Key Responsibilities:
- Greet guests warmly and promptly upon arrival, ensuring a positive first impression.
- Manage reservations using OpenTable, including booking, modifying, and confirming reservations accurately.
- Organize and oversee the seating chart to ensure efficient table turnover while accommodating guest preferences and special requests.
- Communicate effectively with servers, kitchen staff, and management to optimize table availability and dining flow.
- Handle guest inquiries, provide accurate information about the menu and services, and resolve any concerns promptly and professionally.
- Maintain cleanliness and organization of the host stand, entrance area, and dining room.
- Assist with managing the waitlist during peak times, providing accurate wait times and keeping guests informed.
- Foster a welcoming environment that reflects the restaurant’s commitment to hospitality and excellence.
Qualifications:
- Prior experience as a host/hostess in an upscale or fine dining environment preferred.
- Proficiency with OpenTable or similar reservation management systems.
- Exceptional interpersonal and communication skills.
- Ability to maintain a professional demeanor and appearance at all times.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- A genuine passion for hospitality and a commitment to creating memorable guest experiences.
Why Join Us?:
- Competitive hourly rate tips
- Opportunities for growth within the company
- Dental and vision insurance
- Comprehensive wellness program
- Incentivized bonuses
- Discounts on food, beverages and merch for staff and immediate family
- Flexible hours
- Continuing education
- Paid training
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
Work Location: In person
Salary : $18
