Admissions Development Representative - Call Center

Overview

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Responsibilities

Job Summary

As one of our successful Admissions Development Representatives, you will be offering world class customer service on all phone calls. This is a position for the high-energy, self-motivated, individual who is engaging and customer oriented. As a member of the Admissions Development Representative team you will be utilizing our database to contact both current and previous customers to set appointments.

Duties and Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• As a member of the Admissions Development Representative team you will be utilizing our database to contact both current and previous customers to set appointments.
• Efficiently answer, initiate and handle inquiries from clients and support group members referred to AAC via methods including but not limited to: inbound calls, outbound calls, web inquiries, and online chat inquiries
• In the event AAC is not a possibility for a client, refer to the outside, non-AAC resources to orient individuals in the right direction toward recovery
• Ability to work and achieve individual, team, and call center goals
• Attend and participate in team meetings and ongoing training & development opportunities
• Adhere to American Addiction Centers admission guidelines, federal regulations, and company policies and procedures

Qualifications

Education/Experience:

• High School Diploma, Bachelor's Degree in related field preferred.
• Two years of experience working in call center environment, inbound and outbound sales calls.
• Excellent computer-based and telephonic skills.
• Exceptional and demonstrable customer service skills.
• Ability to strategize, persuade and negotiate.
• Strong goal setting skills and goal achievement history.
• Excellent problem solving and decision-making skills.
• Working knowledge of Microsoft Word, Excel, and Outlook. Working knowledge of CRM (Salesforce), preferred, but not required.

Physical Requirements

AAC is committed to principles of equal opportunities for all employees.  The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws

Prolonged sitting at a desk

Must be able to lift 15 pounds at a time

American Addiction Centers is an equal opportunity employer.  American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.