What are the responsibilities and job description for the Collection Representative position at American Advanced Management?
POSITION SUMMARY
Under general supervision of the CFO and/or Business Office Manager, the Collections Representative may participate in any or all aspects of the patient accounts and receivable functions of the organization including billing, charge entry, collection, payment posting and credit balance resolution. He/she may reconcile daily reports. He/she may balance monthly transactions and provide summaries to finance department and administration.
POSITION QUALIFICATIONS
Two (2) years of previous collection agency experience required. Must have intermediate knowledge of collections industry laws, regulations and processes. Must have strong negotiation skills. Must have basic computer skills. Ability to maintain the highest level of confidentiality. Excellent interpersonal, written and oral communication skills. Ability to work in a team fostered environment. Ability to multi-task, prioritize and organize work. Ability to adapt to a flexible schedule.
DUTIES AND RESPONSIBILITIES
- Communicate with customers by telephone and approved written correspondence to attempt to bring resolution to difficult collection accounts.
- Demonstrate above average verbal communication skills which are required by Clients and company.
- Demonstrate a high level of technical proficiency regarding Client and company collection systems and processes which measurably exceeds minimal requirements.
- Meet or exceed all established goals and Client expectations with respect to debt collections, work quality and customer interaction.
- Demonstrate effective skip-tracing techniques by locating customer contact information.
- Counsel delinquent account customers to assist in finding funds to meet debt obligations.
- Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations that regulate the collection industry.
- Perform other duties as assigned by management.
