Notary Coordinator

Overview

AAG, is the nation’s leading reverse mortgage lender. The company is dedicated to giving seniors a better financial outcome in retirement through the responsible use of home equity. In addition to federally-insured Home Equity Conversion (Reverse) Mortgages, AAG offers a full suite of senior home equity solutions, including traditional and proprietary mortgages and real estate services.  AAG has more than 1,300 employees and a national operating footprint with offices in California, Arizona, Texas, Georgia and New York.

AAG operates by core values of Caring, Driven and Ethical and has been ranked an Orange County Top Workplace every year since 2013.  Through the AAG Foundation, the company provides support to AAG employees in need, seniors in the community, and victims of human trafficking, and encourages employee participation in AAG Foundation events through its volunteer-time-off program. Through the AAG Foundation and AAG’s official employee engagement program, #ProjectInspire, employees are given a sense of higher purpose which both inspires and invigorates the workforce.

We reward hard work, promote from within and offer excellent training and career development. If this sounds like a company you are interested in joining, please review the job description below.

This position is responsible for receiving new loan applications and coordinating application signing appointments.  The daily functions include, but are not limited to: coordinating appointments, collecting and verifying all necessary documents and providing communication between staff and borrowers.

If this sounds like a company you are interested in joining then we want to speak with you!  This position is available immediately for the qualified candidate we select.  Compensation will be based upon experience and will include an hourly base pay.  We also offer full benefits, which include Medical, Dental, Vision and 401k.

Responsibilities

• Handle all issues with signings
• Communicate with clients, Internal departments and 3rd party vendors and provide excellent customer service
• Manage notary signing agents & assist with field questions
• Confirm signing appointments
• Send out preliminary proposal packets to potential clients
• Prepare Application Packages for signing appointments
• Ensure accuracy of signed documents
• Issue FHA Case Numbers
• Manage a pipeline up to 100 loans at a time with constant follow-up and updates
• Update our database and provide constant status to clients
• Verify accuracy of data imputed into the database.
• Creating and tracking UPS labels ensuring documents arrive promptly, communicate any issues to sales and UPS personnel
• Communicate with vendors (Strong customer service skills) on numerous issues/concerns
• Other duties as assigned

Qualifications

• Great communication & follow-up skills: Email & phone calls necessary throughout the process. Strong sense of urgency and responsiveness.
• Strong organizational skills and ability to manage time effectively.
• Detail oriented: Review file documentation for completeness and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Solid computer skills: Proficiency with data entry, Microsoft Word, Excel, and Adobe.
• Basic math skills.
• Self-starter/pro-active.
• Friendly & coachable.
• Ethical, with a commitment to company values.
• Displays independent judgment and discretion used in decision-making; executes standard core job responsibilities and escalates more complex issues for advice and resolution.
• This position requires a flexible work schedule, availability of overtime during surges in workload, strong organizational skill and coordination skills, ability to work independently, quick learner, team player, proactive, goal-oriented, excellent communication, strong writing and analytical skills, and advanced computer skills.

Education/Certification/License Requirements

• High school diploma or equivalent required.
• Minimum of a year administrative office experience.

Remote opportunities require stable/reliable internet connection