Mobile Notary Coordinator, Default Services- Loss Mitigation

Overview

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day?  ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Mobile Notary Coordinator.  The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction.  If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. 

This is an in-office position at our Irvine, CA location. Reliable transportation to and from the office is required. 

A DAY IN THE LIFE

In this role, you will…

·          Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments

·          Monitor voice mail and Follow up on scheduling orders, as needed.

·          Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports

·          Handle a large pipeline of scheduling orders.

·          Perform quality control check on executed documents

·          Shipping executed documents back to our clients

WHO YOU ARE

You possess …

·          Exceptional customer service skills

·          A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.

·          The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.

·          Excellent verbal and written communication skills.

Responsibilities

·          Enter scheduling appointments, as necessary

·          Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports

·          Confirm signing appointment completion via phone and/or email with notaries and customers.

·          Perform QC checks on executed documents being returned from borrowers

·          Shipping executed documents to client for countersignature

·          Adhere to all company policies and procedures

·          Meet minimum production goals and quality requirements as set by management

·          Proficient in ServiceLink operating systems and internal search engines

·          Perform all other duties as assigned

Qualifications

·          High School diploma or equivalent required.

·          Detail oriented, efficient and organized.

·          Exceptional customer service and phone etiquette skills.