Document Recording Specialist, Default Services-Loss Mitigation

Overview

Are you ready to take your career to the next level?  ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Document Recording Specialist. The ideal candidate will be very detail oriented, enjoys working with clients, and is driven to meet tight deadlines. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

This is an in-office position requiring transportation to and from the Irvine, CA office.

A DAY IN THE LIFE

In this role, you will…

·          Recording title documents in a team environment.

·          Perform quality checks on documents prior to recording.

·          Submit documents to counties for recording, via e-file systems as well as through direct mail.

·          Calculate filing fees to be paid to the county for recording.

·          Troubleshoot rejected documents and re-submit to the county.

·          Work with recording service clients, answering their phone calls and emails.

WHO YOU ARE

You possess …

·          A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.

·          The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for filing documents.

·          Excellent verbal and written communication skills.

·          The ability to quickly learn new skills, processes and procedures.

Responsibilities

.          Perform quality control checks on unrecorded documents prior to recording.

·          Submit documents to counties, for recording, via e-file systems as well as through direct mail.

·          Utilize UPS for tracking of incoming and outgoing documents.

·          Calculate filing fees to be paid to the county for recording. 

·          Answer phone calls and reply to e-mails from our recording service clients

·          Troubleshoot rejected documents and re-submit to the county.

·          Able to react to change productively and handle other essential tasks as assigned

·          All other duties as assigned.

Qualifications

·          High School diploma or equivalent required.

·          1 -2 years’ experience working in an office environment.

·          1-2 years’ experience recording deed preferred.

·          Proven customer service skills.

·          Must be able to use and have basic computer skills and be proficient in the Microsoft software products.

·          Must be able to multi-task.

·          Must be capable of meeting daily production goals with a high level of accuracy.

·          Critical reasoning and thinking skills required.