Open Order Representative. Default Services –Loan Modification

Overview

Are you ready to take your career to the next level?  ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as an Open Order Representative. The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven

to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

This is an in-office position at our Irvine, CA location. Reliable transportation to and from the office is required. 

A DAY IN THE LIFE  

In this role, you will…

·      Open incoming mail, sort and assign to our recording team members.

·      Perform quality control checks of documents

·      Perform data entry into our data bases and other documents as required.

·      Utilize UPS for tracking of incoming and outgoing documents.

·      Answer phone calls and emails from our clients.

·      Close out orders and maintain manifests of documents being sent back to clients.

WHO YOU ARE 

You possess …

·      A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.

·      The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.

·      Excellent verbal and written communication skills.

·      The ability to react to change.

Responsibilities

·          Open incoming mail, sort and assign to our recording team members.

·          Perform quality control checks of documents

·          Perform data entry into our data bases and other documents as required.

·          Utilize UPS for tracking of incoming and outgoing documents.

·          Answer phone calls and emails from our clients.

·          Close out orders and maintain manifests of documents being sent back to clients.

·          All other duties as assigned

Qualifications

·          High School diploma or equivalent required.

·          1 -2 years’ experience working in an office environment.

·          1-2 years’ recording experience is preferred.

·          Familiarity with the Loan Modification Process is a plus.

·          Proven customer service skills.

·          Must be able to use and have basic computer skills and be proficient in the Microsoft software products.

·          Must be able to multi-task.

·          Must be capable of meeting daily production goals with a high level of accuracy.

·          Critical reasoning and thinking skills required.