What are the responsibilities and job description for the Manager, AACU Account Fraud Investigations position at American Airlines?
Location : AAFCU Headquarters (DFW-AACU)
Cities :
Requisition ID : 77564
Job Description
Intro
Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is within the American Airlines Credit Union. The role is responsible for leading the Account Fraud team within the Loss Mitigation department, which is dedicated to investigating and preventing various types of fraud, including checks, ACH, wires, applications and online account takeovers. This individual will play a key role in collaboration with others to develop and execute strategies for fraud education, prevention and response.
What you'll do
- Lead, mentor and support a team focused on investigating fraud across multiple payment methods, employing a risk-based approach to resolve cases effectively while maintaining high member satisfaction
- Create standards for the team, reports, etc. to ensure alignment between operational and analytical fraud prevention efforts
- Be a working manager, with responsibility for conducting many fraud case investigations
- Drive change by developing and refining associated internal policies and procedures to create synergies, avoid duplication, and improve overall fraud prevention strategies
- Assess and identify ongoing training needs for the Account Fraud team, other AACU team members and Credit Union members to help ensure a well-informed and proactive approach to fraud prevention
- Work with other business units to validate data integrated into fraud risk data, reports, etc.
- Prepare ad hoc reports and presentations to support initiatives, projects, meetings, procedural changes, etc.
- Partner with management and business unit employees throughout the Credit Union to leverage information and data for decision making
- Serve as a key leader on Loss Mitigation projects in coordination with other teams within the Credit Union
- Perform other duties as assigned
- The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his / her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
Skills, Licenses & Certifications
What you'll get
Feel free to take advantage of all that American Airlines has to offer :
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Cities :
Requisition ID : 77564
