What are the responsibilities and job description for the Specialist - Collections, AACU Payment Collection position at American Airlines?
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is within the the American Airlines Credit Union . The role is r esponsible for collecting on delinquencies while at the same time reinforcing American Airlines Credit Union’s mission of member advocacy .
What you'll do
- Perform collections on consumer loans, credit cards, negative shares, mortgage loans, and controlling losses to the Credit Union
- Refer loans for charge-offs for management review
- Update member address information
- Perform skip tracing and payment transfers
- Send appropriate collection correspondence
- Follow up on payment arrangements and broken promises to pay
- Create and maintain detailed collection documentation of all accounts worked
- Assist on IVR / ACD and Dialer, when requested
- Review all credit and loan documents as well as membership cards
- Review credit bureau reports
- Perform other duties as assigned
- The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his / her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
Skills, Licenses & Certifications
What you'll get
Feel free to take advantage of all that American Airlines has to offer :
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
