Sr Manager, Operations Strategic Analysis

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Sr Manager, Operations Strategic Analysis plays a pivotal role in American Airlines’ Operations Planning and Performance Division. You'll develop and communicate key performance metrics to stakeholders, leveraging data analytics tools to improve operational performance across a wide range of topics, from dependability metrics to turn event metrics.

What You'll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead and manage a team responsible for analyzing and reporting all aspects of operational performance, ensuring comprehensive coverage of key metrics such as dependability (D0, T0, A0/A14) and turn event metrics (boarding and loading times)
• Develop and communicate operational performance insights to senior leaders, including the Chief Operating Officer, providing strategic recommendations for improvement
• Own and maintain performance metrics in corporate documents, including those presented to the Board of Directors, ensuring accuracy and alignment with organizational objectives
• Drive deep-dive root cause analyses across departments (Stations, Crew, Maintenance, IOC) to identify operational challenges and guide the team to deliver actionable solutions for continuous performance improvement
• Set clear, measurable operational goals for Key Performance Indicators (KPIs) and hold the team accountable for achieving these objectives across both Mainline and Regional operations
• Guide the team in translating complex data and analytics into strategic insights, partnering with operational leaders to develop and implement performance improvement plans
• Serve as a key strategic resource within the organization, providing analytical support to cross-functional teams and empowering data-driven decision-making to enhance operational efficiency
• Utilize advanced data analytics tools (SQL, Tableau, R, Python, Excel) to streamline processes, automate procedures, and ensure the integrity of operational models for improved decision-making
• Mentor and develop a high-performance team, fostering a culture of accountability, collaboration, and continuous improvement aligned with organizational goals
• Lead the development and execution of performance improvement initiatives, ensuring alignment with overall company strategy and driving operational excellence across the organization
  
  

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's/ Master’s degree in a quantitative field (e.g. mathematics, statistics, computer science, engineering)
• 7 years of experience in operations analysis, data analysis, or a related field
  
  

Preferred Qualifications- Education & Prior Job Experience

• Experience in the airline industry or a related field
• Experience with data visualization tools, such as Tableau or Power BI
• Experience with programming languages, such as R or Python
  
  

Skills, Licenses & Certifications

• Strong analytical and problem-solving skills
• Experience with data analytics tools, including SQL, Tableau, OPA, R and/or Python, and Excel
• Strong communication and presentation skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Experience with data visualization tools, such as Tableau or Power BI (preferred)
• Experience with programming languages, such as R or Python (preferred)
  
  

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  
  

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.