What are the responsibilities and job description for the Inspection Scheduling Specialist position at American Alarm & Communications?
American Alarm and Communications is a family-owned and operated company that was founded in 1971 and continues to grow at a steady pace through new business and acquisitions. We take our mission seriously and we foster a supportive, family-like atmosphere to help our employees succeed.
We are currently seeking an Inspection Scheduling Specialist in our Arlington, Massachusetts location.
Summary of duties and responsibilities:
As an Inspection Scheduling Specialist, it will be your job to schedule service calls, fire inspections, and customer support. Our team members must be able to work well with others while pursuing team goals for productivity and innovation while striving for their own job satisfaction.
Primary Responsibilities:
- Schedule inspections for our customers. Inspections to be scheduled are as followed: QCI (Quality), Gold Service, System Wellness, and UL/DOD.
- Annual UL/DOD inspections must be completed prior to annual UL Inspection.
- Schedule firmware and software upgrades for Gold customers as needed.
- Meet goals for scheduled inspections (weekly, monthly).
- Meet with Manager/Supervisor consistently to review status of booked inspections.
- Schedule return visits for discrepancies, upgrades, and new sales.
- Answer incoming calls, be able to meet the customer’s needs and resolve customer issues.
- Watch the schedule for any changes that will affect scheduled visits i.e. late start, rush jobs, emergencies.
- Back up service scheduling team as necessary.
- Dispatch technician to customer related service calls.
- Review scheduling changes/Issues with Service Scheduling Supervisor/Manager.
- Communicate with sales, technical staff, accounting to accommodate the needs of the customer to provide superior customer service.
- Assist with special projects.
Education/Experience:
Position requires a team-oriented individual with strong organizational, interpersonal, and communication skills. Individual must have a proven track record of taking initiative and handling numerous priorities at once while providing superior customer support. Must be proficient in computer skills and detail orientated.
Minimum education requirements: Associate degree or high school diploma with longer work experience. Candidate must be highly proficient with software applications.
Physical Activities/ Requirements
- Manual dexterity and sitting are required in carrying out own responsibilities (i.e. use of personal computers).
- Ability to efficiently operate all job-related office equipment.
- Ability to communicate via telephone and work in virtual teams.
- Ability to work in a dynamic environment.
- Ability to work in a traditional professional office setting
- Ability to lift to 5 -10lb
Benefits:
Work/Life Balance
- Generous Vacation and Personal Time
- Company Paid Holidays
- Employee Assistance Program
Health and Wellness
- Medical, Dental Vision
- Wellness Lifestyle Benefits
Financial Wellness
- 401(k) with Company Match
- Tuition Assistance Program
- Real Estate and Computer Purchase Loans
- Company Paid Short-Term Disability
- Voluntary Benefits Discounts
- Multiple Employee Discount Programs
- DCU Credit Union Membership
Americans With Disabilities Act
American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
American Alarm & Communications, Inc. is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law.
