Summary of duties and responsibilities

Independently performs detailed installation, testing and inspection, and repair of all American Alarm intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure systems are functioning properly.

Duties and Responsibilities

• Inspects integrated and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly. Inspects the quality of work to ensure it meets company standards and recommends quality process improvements.
• Installs and services small, medium, large, integrated, and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.
• Performs troubleshooting and repair functions for all systems including advanced, complex integrated commercial and residential intrusion, fire, access, and video systems such as: programming; debugging computer glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, bending pipe, etc. Maintains and repairs system components. Tests systems according to written specifications to verify system performance and to determine cause of system problems. 
• Instructs customers in intrusion, fire, access control and video system operation. Responds to customer questions and requests. Recommend corrective services to adjust customer complaints. 
• Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork. Assists in the explanation of systems alternatives to potential customers. Recommends ways to use additional features and capabilities of system installations. 
• Maintains accurate records of all inspections, service calls and troubleshooting as required. Provides accurate, detailed, and timely paperwork and reports to management.
• Oversees the work of Systems Apprentices checking for quality, safety, and accuracy. Provides feedback to Supervisors on Systems Apprentice performance. Acts as onsite project lead to meet project timelines and goals.
• Evaluates new products for reliability and fitness to targeted customer use and profile.
• Other duties as required by management.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical or license training program.
• Continuous manufacturer's specialized training.
• College Degree a plus.

Experience

• Knowledge of installing, testing, inspecting, and repairing basic intrusion, fire, access, video, networked systems. 
• At least one specialty and basic understanding of networking required. 
• Basic project planning, administration, and execution.\

License/Certification

• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states. F1 Boston Fire Department Alarm or other municipal certifications. Valid Driver's License. Manufacturing Certifications such as Notifier for Fire Alarm. Industry Certifications recommended: e.g., NICET Fire Alarm, EST, NTS/ESA, BICSI. Also, Massachusetts Security Certificate of Clearance or equivalent in other states and DOD clearance. For all: ESNT Network Certificate, Network recommended. 

Skills

• Job requires command of English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions. Touch typing a plus.

Tools Used

• Ladder, company vehicle, hand tools, (i.e., screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun, etc.) smart phone, lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver's license and be 25 years old or have a clear driving record to operate a company vehicle.

Physical requirements

• Must be able to lift fifty pounds. Must be able to stand for prolonged periods of time, travel by car and fit into tight places.

Must be able to respond to audible and visual signals indicating that the system is functioning properly.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

American Alarm & Communications, Inc. is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law.