What are the responsibilities and job description for the Manager of ADR Services position at American Arbitration Association?
Description
Join our dedicated team as a Manager of ADR Services! Be at the forefront of administering arbitration and mediation cases while leading a team of skilled case administrators.
This position's starting annual salary range is based upon location, with an annual incentive opportunity. The successful candidate must reside with a 125-mile radius of their assigned AAA office location.
Responsibilities
Knowledge, Skills & Abilities
Join our dedicated team as a Manager of ADR Services! Be at the forefront of administering arbitration and mediation cases while leading a team of skilled case administrators.
This position's starting annual salary range is based upon location, with an annual incentive opportunity. The successful candidate must reside with a 125-mile radius of their assigned AAA office location.
- Miami, FL - $71,000 - $75,000
- San Antonio - $71,000 - $75,000
- Fresno, CA - $75,000 - $80,000
- Dallas, TX - $75,000 - $80,000
- Atlanta, GA - $75,000 - $80,000
- Buffalo, NY - $75,000 - $80,000
- Minneapolis, MN - $76,000 - $81,000
- Johnston, RI -$76,000 - $81,000
- Houston, TX -$76,000 - $81,000
- Chicago, IL - $80,000 - $85,000
- Philadelphia, PA - $80,000 - $85,000
- Dever, CO - $80,000 - $85,000
- Los Angeles, CA - $83,000 - $88,000
- Boston, MA - $83,000 - $88,000
- New York, NY - $89,000 - $94,000
- San Francisco, CA - $89,000 - $94,000
Responsibilities
- Serves as primary contact with parties, party representatives, arbitrators, and mediators on assigned cases; consults with management as needed.
- Manages arbitration and mediation cases; ensures information is entered and maintained in an online case management system (PRISM); utilizes discretion and independent judgment by applying high-level knowledge and understanding of the AAA's rules and procedures on assigned cases.
- Supervises case administrators; carries out supervisory responsibilities in accordance with the AAA's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Conducts administrative conference calls; facilitates and proactively participates in preliminary hearing conferences fostering and promoting the AAA brand of services; and is a resource for clients and arbitrators.
- Ensures confidentiality of case information and records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
- Ensures the ADR process is managed effectively, deadlines are met, neutrality is maintained during client interactions, and roadblocks are identified and resolved.
- Review newly assigned cases and contact the filing party to resolve deficient filings.
- Resolves case-related issues; escalates matters to management as appropriate.
- Advises panelists on procedural hearing management, jurisdiction, and related issues and assists in monitoring panelists' case management skills.
- Develops and sustains client relationships to ensure trust and respect for AAA and its services.
- Collaborates with colleagues in case management centers and regional offices on client service and trends in the ADR industry.
- Provides feedback to management and regional colleagues regarding interaction with arbitrators and mediators.
- Demonstrates regular, reliable, and predictable job attendance.
- Attends on-site and in-person meetings and training sessions.
Knowledge, Skills & Abilities
- Thorough knowledge of arbitration and mediation procedures, rules, and practices
- Critical thinker, innovative mindset, and ability to anticipate customer demands.
- Strong client service orientation and interpersonal skills
- Excellent verbal and written communication abilities
- Proficiency with Microsoft Office applications, case management systems, databases, and other relevant software; quickly learns and adapts to new technologies, including but not limited to AI-related technology.
- Ability to exercise sound judgment and decisiveness
Salary : $71,000 - $75,000
