What are the responsibilities and job description for the Digital Solutions Manager position at American Community Bank & Trust?
Digital Solutions Manager
Lead innovation and drive digital transformation at American Community Bank & Trust (ACBT) as a Digital Solutions Manager. Collaborate with cross-functional teams to design, implement, and optimize solutions that enhance business processes and client experiences.
Key Responsibilities
- Oversee requirements of discovery, solution development, and user acceptance testing
- Partner with the executive team to develop digital strategic key initiatives
- Document processes and create procedures for both bankers and clients
- Manage digital system upgrades, enhancements, and escalate service issues/troubleshooting as needed
Banker Training and Development Plans
- Develop and deliver banker learning to ensure comprehensive knowledge of the bank's digital solutions
- Collaborate with the treasury management team for client need alignment
Measure and Maintain Usage Metrics
- Maintain metrics on user traffic to monitor and analyze trends to support bank growth
- Monitor and evaluate digital solution performance (SLAs) to facilitate continuous improvement
- Ensure online client training resources remain up-to-date and relevant
Required Skills
- Familiarity with User Experience (UX) and User Interfaces (UI) design principles
- Client-centric approach and ability to work with users on both a business level and technical level of understanding
- Excellent communication, computer proficiency, data analysis, problem-solving, decision-making, detail-oriented, and contributor
About ACBT
Founded in 2000, American Community Bank & Trust is an independent commercial bank focused on building relationships with privately owned businesses, investors, and families. With a strong financial position and a talented team of bankers and financial advisors, we are growing throughout the Chicagoland area.
Core Values
- Attitude of Urgency in everything we do
- Committed to confidentiality
- Deliver the talents of the Best People in the banking industry
- Trust and Integrity reflected in every decision made
Benefits
401k, Medical, Vision, Dental, Disability, Life insurance, and more.
